Outbound Call Centre Sales Agent- Dublin

Call Centre Sales Agent (outbound)

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commissions, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!

Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers.

As an Outbound Call Centre Agent, you’re the one who champions the key aspects of the operation. Your role will be to deliver set targets via Outbound calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.

This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers. 

Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI’s. 

Key Tasks

• Make outbound calls and deliver key metrics whilst representing the eir brand

• Identify and assess customers’ needs to complete sale or retain and re-contract

• Build sustainable relationships and trust with customers through open and interactive communication

• Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion

• Maintain a positive empathetic and professional attitude toward customers at all times

• Responding to customer inquiries in a positive prompt manner.

• Contributes to the overall team performance and exceed targets

• Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values

• Support business growth by generating sales leads, add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity.

• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

• Target driven, with a strong sales focus and desire to exceed

• Ability to work of own accord to achieve and exceed sales and retention targets

• Excellent communication and interpersonal skills both written & verbally

• Excellent problem resolution ability and to be self-motivated

• Competitive individual with the ability to work both independently and as part of team

• Excellence in the English Language – written and spoken

• Professional telephone manner essential

• Faultless and fast at typing and a good multi-tasker.

• Customer and Sales Obsessed 

• Knowledge of telecommunications industry a plus

• Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment

• Be able to demonstrate previous lead generation success an advantage

• Assertive, confident, competitive, and energetic

• Superb attention to detail is a pre-requisite

• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers

• Flexibility regarding working hours is a must

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Job benefits:

• 22 days annual leave

• Excellent paid leave benefits

• Wellness programme

• Taxsaver ticket

• Bike to work scheme

• Employee assistance programme

• Free yearly flu vaccination

• Pension scheme

• Employee Mobile/Broadband scheme

• Discount for Laya healthcare

Salary

• €24, 764 Base Salary + Commission

•  €6191 OTE