Call Centre Sales Executive - Dublin
Call Centre Sales Dublin
About This Role:
At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commissions, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you! We are looking for Sales Executives nationwide to join our remote working team, so you can work from the comfort of your own home!
Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.
We offer high quality fixed line, mobile and broadband services to over 2 million customers.
Why This Role:
As an Outbound Sales Executive, you’re the one who champions the key aspects of the operation. Your role will be to deliver set targets via Outbound calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.
This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers.
Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI’s.
8.30am to 8.30pm Monday to Friday or 9am to 6pm Saturday (varied shift patterns)
Hours of operation may vary in line with business requirements
Expectations From The Role:
Make outbound calls and deliver key metrics whilst representing the eir brand
Identify and assess customers’ needs to complete sale or retain and re-contract
Build sustainable relationships and trust with customers through open and interactive communication
Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion
Maintain a positive empathetic and professional attitude toward customers at all times
Responding to customer inquiries in a positive prompt manner.
Contributes to the overall team performance and exceed targets
Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
Support business growth by generating sales leads, add value through cross sell /up sell and retaining customers through delivery positive customer experience at every opportunity.
Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.
Requirements For A Successful Application:
Knowledge & Experience/ Qualifications
Target driven, with a strong sales focus and desire to exceed
Ability to work of own accord to achieve and exceed sales and retention targets
Excellent communication and interpersonal skills both written & verbally
Excellent problem resolution ability and to be self-motivated
Competitive individual with the ability to work both independently and as part of team
Excellence in the English Language – written and spoken
Professional telephone manner essential
Faultless and fast at typing and a good multi-tasker.
Customer and Sales Obsessed
Knowledge of telecommunications industry a plus
Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment
Be able to demonstrate previous lead generation success an advantage
Assertive, confident, competitive, and energetic
Superb attention to detail is a pre-requisite
Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers
Flexibility regarding working hours is a must
Candidates must have a strong broadband connection in order to fulfil this role
22 days annual leave
Excellent paid leave benefits
Employee assistance programme
Free yearly flu vaccination
Employee Mobile/Broadband scheme
Discount for Laya healthcare
Remote/Hybrid working options available after training
Earn up to €28,600 per year inc. OTE
€22,050 base salary
30% commission based on KPI achievement
Refer a Friend bonus - €500 for every successful referral made