CSB Sales Support Executive
| Role Title:
CSB Sales Support Executive | Business Area:
Back Office Operations |
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About this Role Key Objective ▪ Sales orders are processed accurately and within SLA ▪ Achieve personal and team objectives e.g. Sales Conversion target gross to net ▪ Maintain high level of quality when processing orders to ensure data is captured without error and ensure the correct channel is selected at point of sale ▪ Taking end to end ownership of sales orders in order to increase net sales ▪ Multitask taking both inbound and outbound sales order calls ▪ Adherence to the customer contact strategy for order exceptions and manual processes ▪ Effective management of sales calls to ensure no sales are lost, while ensuring customers’ needs are met ▪ Maximise sales opportunities . ▪ Implementation of registered manual controls – to include reporting, outbound calls to customers & correction of customer accounts ▪ Support manual processes for ad hoc tactical Sales campaigns, including the management of internal & external mailboxes | |
| What is expected from the Role? Key Skills ▪ Excellent interpersonal and communication skills (verbal, written & PowerPoint) ▪ Solution oriented ▪ Sales focused ▪ Respond well to change & new tasks, and maintain flexibility while keeping a focus on objectives ▪ Broad knowledge of IT systems ▪ Ability to work on own initiative and to deadlines ▪ Superb attention to detail is a prerequisite ▪ Understanding the value customers experience represents in achieving objectives | |
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Requirements for a Successful Application: Knowledge & Experience/ Qualifications ▪ Experience in the Telecoms industry desirable ▪ Proven ability to achieve sales targets ▪ Ability to identify new sales opportunities and convert same | |
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Others: Key KPI`s · Processing of sales orders within SLA · Maintain high quality of order input · Sales focused · Implementation of registered controls & manual processes in a timely & accurate manner Competencies · Customer Focus · Results Focus · Teamwork · Change Orientation · Influencing & Winning Commitment | |