CSB Sales Support Executive

Vacancy will be closed on: 14/07/2022
  Reference #844
Role Title:

CSB Sales Support Executive 

Business Area:

Back Office Operations
About this Role

Key Objective

▪ Sales orders are processed accurately and within SLA

▪ Achieve personal and team objectives e.g. Sales Conversion target gross to net

▪ Maintain high level of quality when processing orders to ensure data is captured

without error and ensure the correct channel is selected at point of sale

▪ Taking end to end ownership of sales orders in order to increase net sales

▪ Multitask taking both inbound and outbound sales order calls

▪ Adherence to the customer contact strategy for order exceptions and manual


▪ Effective management of sales calls to ensure no sales are lost, while ensuring

customers’ needs are met

▪ Maximise sales opportunities .

▪ Implementation of registered manual controls – to include reporting, outbound calls to

customers & correction of customer accounts

▪ Support manual processes for ad hoc tactical Sales campaigns, including the

management of internal & external mailboxes

What is expected from the Role?

Key Skills

▪ Excellent interpersonal and communication skills (verbal, written & PowerPoint)

▪ Solution oriented

▪ Sales focused

▪ Respond well to change & new tasks, and maintain flexibility while keeping a focus

on objectives

▪ Broad knowledge of IT systems

▪ Ability to work on own initiative and to deadlines

▪ Superb attention to detail is a prerequisite

▪ Understanding the value customers experience represents in achieving objectives

Requirements for a Successful Application:

Knowledge & Experience/ Qualifications  

▪ Experience in the Telecoms industry desirable

▪ Proven ability to achieve sales targets

▪ Ability to identify new sales opportunities and convert same


Key KPI`s

·        Processing of sales orders within SLA

·         Maintain high quality of order input

·         Sales focused

·         Implementation of registered controls & manual processes in a timely & accurate manner


·         Customer Focus

·         Results Focus

·         Teamwork       

·         Change Orientation

·         Influencing & Winning Commitment