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Business Call Center Sales Agent (Remote)


Vacancy will be closed on: 06/12/2021
Cork
  Reference #392
Role Title:

Business Call Centre Sales Agent

Business Area:

eir CSB Sales
About this Role

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!

Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers. 

Why this Role?

As an Outbound Call Centre Agent, you will be the one who champions the key aspects of the Company’s operations. Your role will be to deliver set targets via Outbound calling to different organizations, assigned by the Team Manager. These targets will include maintaining the existing customer base whilst adding value to the customer’s account.

This role requires flexibility; you must be prepared to undertake all elements of a call centre agent while also acting as a brand ambassador when dealing with our customers. 

Team Managers will support agents to improve quality, product knowledge, overall sales and customer retention through coaching and support to increase operational productivity along with other KPI’s.

What is expected from the Role?

Key Tasks

  • Make outbound calls and deliver key metrics whilst representing the eir brand

  • Identify and assess customers’ needs to complete a sale or retain and re-contract

  • Build sustainable relationships and trust with businesses through open and interactive communication

  • Act as an escalation point for business queries as and when required in a positive, professional and expeditious fashion

  • Maintain a positive and professional attitude toward customers at all times

  • Respond to customer inquiries in a positive and prompt manner

  • Contribute to the overall team performance and exceed targets

  • Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values

  • Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity

  • Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.


Key KPI`s

  • Sales

  • Sales Conversion

  • Data Capture

  • Quality 

  • Customer Retention

Requirements for a Successful Application:

Knowledge & Experience/ Qualifications

  • Target driven, with a strong sales focus and desire to exceed

  • Ability to work of own accord to achieve and exceed sales and retention targets

  • Excellent communication and interpersonal skills both written & verbally

  • Excellent problem solving ability and to be self-motivated

  • Competitive individual with the ability to work both independently and as part of a team

  • Excellence in the English Language – written and spoken

  • Professional telephone manner essential

  • The ability to multitask and prioritise

  • Good computer skills

  • Customer and Sales focused

  • Knowledge of telecommunications industry a plus

  • Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment

  • Be able to demonstrate previous lead generation success an advantage

  • Assertive, confident, competitive, and energetic

  • Superb attention to detail is a pre-requisite

  • Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers

  • Flexibility regarding working hours is a must

  • Candidates must have a strong broadband connection in order to fulfil this role


Competencies

Business Competencies

  • Results Orientation 

  • Teamwork        

People Competencies

  • Relationship Building

  • Influencing and Persuading

Others:

Working Hours

  • Operating hours  are between 8.30am to 8.30pm, Monday to Saturday (varied shift patterns)

  • Hours of operation may vary in line with business requirements

Other benefits:

  • Agile working (hybrid model working between home and the office)

  • 22 days annual leave

  • Amazing staff offer

  • Refer a friend programme

  • Excellent paid leave benefits

  • Wellness programme

  • Taxsaver ticket

  • Bike to work scheme

  • On site parking

  • Employee assistance programme

  • Free yearly flu vaccination

  • Pension scheme

  • Discount for Laya healthcare