Call Centre Sales Agent
Channel Sales Management
About this Role|
At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!
Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.
We offer high quality fixed line, mobile and broadband services to over 2 million customers.
Why this Role?|
As an Outbound Call Centre Agent, you will be the one who champions the key aspects of the Company’s operations. Your role will be to deliver set targets via Outbound calling, assigned by the Team Manager. These targets will include maintaining the existing customer base whilst adding value to the customer’s account.
This role requires flexibility; you must be prepared to undertake all elements of a call centre agent while also acting as a brand ambassador when dealing with our customers.
Team Managers will support agents to improve quality, product knowledge, overall sales and customer retention through coaching and support to increase operational productivity along with other KPI’s.
|What is expected from the Role?|
Make outbound calls and deliver key metrics whilst representing the eir brand
Identify and assess customers’ needs to complete a sale or retain and re-contract
Build sustainable relationships and trust with customers through open and interactive communication
Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion
Maintain a positive, empathetic and professional attitude toward customers at all times
Respond to customer inquiries in a positive and prompt manner
Contribute to the overall team performance and exceed targets
Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity
Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.
Requirements for a Successful Application:|
Knowledge & Experience/ Qualifications
Target driven, with a strong sales focus and desire to exceed
Ability to work of own accord to achieve and exceed sales and retention targets
Excellent communication and interpersonal skills both written & verbally
Excellent problem solving ability and to be self-motivated
Competitive individual with the ability to work both independently and as part of a team
Excellence in the English Language – written and spoken
Professional telephone manner essential
The ability to multitask and prioritise
Good computer skills
Customer and Sales focused
Knowledge of telecommunications industry a plus
Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment
Be able to demonstrate previous lead generation success an advantage
Assertive, confident, competitive, and energetic
Superb attention to detail is a pre-requisite
Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers
Flexibility regarding working hours is a must
Candidates must have a strong broadband connection in order to fulfil this role
Operating hours are between 8.30am to 8.30pm, Monday to Saturday (varied shift patterns)
Hours of operation may vary in line with business requirements
Remote work (Must be within travelling distance from Cork in order to collect equipment and attend training)
22 days annual leave
Amazing staff offer
Refer a friend programme
Excellent paid leave benefits
Bike to work scheme
On site parking
Employee assistance programme
Free yearly flu vaccination
Discount for Laya healthcare