About eir

Our vision is to be at the centre of the digital world. We’re here to help our customers work, play and learn, to connect everyone and everything, from large cities to small villages. 

eir is the principal provider of fixed-line and mobile telecoms services in Ireland. The company has approximately two million customers and operates the most extensive network in the country providing a range of advanced voice, data, broadband and ICT services to the residential, small business, enterprise and public sector markets.  

In the past five years, eir has invested €1.5bn of its own capital in its infrastructure across Ireland.  eir aims to continually improve the experience delivered to customers and continue to transform Ireland into a global leader in high-speed communications technology. The company’s objective is to provide the best mobile and broadband network in the country, embarking on a €1bn nationwide investment programme over the next five years to make that a reality. We’re opening up new digital experiences for customers across TV, home phone, mobile and fibre broadband. 


Why join eir 

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future.  But, it’s not just about work, at eir we believe business is about more than just profit. We believe that companies, who are in a position to do so, should give back to their local community.  eir has been a proud supporter of Special Olympics Ireland for 33 years. This is the longest running CSR partnership in Ireland. eir provides opportunities to volunteer and support local community organisations; we encourage our employees to get involved.

So, whether you’re looking for a career in customer service, or you’ve already got connections to marketing, technical, retail or sales careers, say hello to the jobs and opportunities that are right for you...There’s a world of possibility out there. Now is the time to start living your life on eir.


Culture & CSR

eir promotes a healthy work / life balance. Our aim is to create a working environment that’s about more than just the job and that helps you focus on your health, wellbeing and lifelong learning. eirClub is eir’s social club. It was founded by employees, and is run for employees to promote team spirit, friendship and to emphasise work / life balance. eirClub organises fitness classes and social events to bring people in all parts of the business together.

eir’s Wellness Programme promotes the importance of living healthier and increasing the levels of fitness of eir employees. It’s a comprehensive programme to suit our diverse workforce.

There is also an Employee Assistance Programme in place. This is a free service that is provided by Laya Healthcare and is available to all employees 24/7, 365 days a year. It offers career guidance, life coaching as well and legal and financial information and provides you and your family with advice and support on any personal or work related issues. All these programmes are designed to ensure employees have a well-rounded career during their time at eir.

eir is proud to be a ‘Mark’ company having been accredited to The Business Working Responsibly Mark in 2016. This is the only independently audited standard for CSR and Sustainability in Ireland. The Mark is audited by the NSAI and based on the international ISO26000.



Our Teams

HR

eir’s HR team looks after a range of services which impact the day to day experience of employees from rewards and benefits to learning and performance management. HR also look after employee relations and talent acquisition. All of these areas work together with HR People Services and HR Business Partners to deliver on eir’s people strategy and agenda.

Corporate Communications & Strategy

The Communications team manages Public Relations, Internal Communications, Investor Relations, Corporate Strategy as well as eir’s Corporate Social Responsibility (CSR) agenda. They are responsible for enhancing and protecting the corporate reputation of eir, along with advising senior management, and liaising with the media, investors and other stakeholders. The team also manages employee communications ensuring employees are up to date with eir’s strategy and goals. The CSR team ensures that the business works to responsible and sustainable business practices and manages eir’s relationship with Special Olympics Ireland, this is the longest running CSR partnership in the country.

Customer Operations

eir’s customer service teams are the front line of support for eir’s existing customers. There are a number of different teams including; Fixed Care, Mobile Care, Customer Value Management (CVM), Fulfilment, Small Medium Business (SMB) Care and Technical Support. The Technical Support team operates 24/7 for customers. Customer Operations manage our phone lines, webform (email) queries, webchat and care social media channels. The team operates out of Care Centres in Cork, Limerick and Sligo. The main aim of customer operations is to offer support, solve customer issues and to help customers get the best out of eir’s products and services.


eir Business

eir Business look after eir’s large business, enterprise and government customers. They provide mobile plans and solutions; business mobile phones and roaming; fixed voice services; broadband and a range of managed services including managed networks, managed security, and managed IT for customers. They also provide complete contact centre solutions and small and medium business telephones and ICT equipment. Functions provided by eir Business include; Delivery, Assurance and Service, Sales, Commercial and Operations. Our eir Northern Ireland business also comes under the eir Business team. eir NI provide similar functions in Northern Ireland.


Consumer

The Consumer Team is made up of a number of teams including Sales, Product, Marketing, Retail and Online.  Sales roles are responsible for the business development and account management for small business and residential customer base. The Marketing function has an overall responsibility for Marketing communications, Proposition Development and Product Marketing. The Online team manages eir’s websites, and customer portal, myeir. The Product teams (Mobile, Fixed, TV and GoMo) use detailed market and customer insight and analytics to track the performance of our various products revenue and market share. They use these insights to drive revenue growth and identify new opportunities. The Retail team manages all our eir stores nationwide. The eir TV teams also come under consumer. These teams source, generate and produce content for our TV offerings.


Open eir


Open eir builds and manages the largest wholesale telecoms network in Ireland. Every day, on behalf of our service provider customers, we connect hundreds of Irish homes, businesses and communities to our high-speed fibre broadband network. Our fibre network now passes 1.7 million homes and businesses in cities, towns and villages across the country. We have also committed to extending our high-speed fibre to the home footprint in rural Ireland by connecting an additional 330,000 homes and businesses to speeds of up to 1,000Mb/s by 2020; transforming how those communities work, learn, live and play. open eir's national fibre rollout will bring the number of premises in Ireland with access to high-speed internet to 1.9 million in 2020.



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