Account Manager - Enterprise and Corporate

Account Manager - Enterprise and Corporate 

• Deliver the budgeted revenue/margin for the accounts within the assigned account base.

• Central point of responsibility for the coordination for all eir evo activities in the assigned account base on a peer selling basis

• You will work with customer and operational teams to align the delivery of services and the eir evo Business relationship with the strategic needs of the customer.

• Continually work to augment the revenue stream, maximising the financial return from these customers. Ensure that a holistic pipeline is developed within the customer base

• Develop new business and revenue opportunities within the assigned base 

• Managing the peer level relationship between the customers and eir evo. 

• Work with customer operational managers to align the delivery of services and the eir evo relationship with the strategic needs of the customer.

• Inform the customer of new corporate capabilities and developments within eir evo’s organisation and develop and propose new ideas that will provide on-going benefit.  

• Manage the correct level relationship with the wider partner environment as it relates to the customer base as well as relevant 3rd party providers.

• Work within overall delivery team to ensure eir evo fulfils all of its obligations under customer agreements. 

• Work with the governance teams to establish, manage and meet all commitments, requirements and expectations. 

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

• Managing costs to ensure P&L margin is maximised.  

In this position, you'll take charge of delivering budgeted revenue and margin within your assigned accounts. You'll be the key point of contact, coordinating all eir evo activities with a focus on building strong, peer-level relationships. Working closely with both customer and operational teams, you'll ensure the services provided align with the customer’s strategic needs while identifying new business and revenue opportunities. You’ll also help inform customers about new developments within eir evo, while managing relationships with partners and third-party providers. This role is perfect for someone who thrives on making a real impact, ensuring customer satisfaction, and driving financial success.

• To act as the central point of responsibility for the coordination for all eir evo activities in the assigned account base on a peer level basis.

• To work closely with the eir evo Presales, Service Management and Operations teams to both ensure a comprehensive customer experience through all contracts 

• To proactively work with third parties for all contract renewals

• To support in protecting and defending our core revenue

• To support in delivering and exceeding revenue, margin, mobile, ICT and cash collection targets

• To assist and support on pipeline management and weekly sales reporting

• To understand the customers’ short, medium and long-term business drivers and strategic requirements to enable eir evo to align our solutions and offerings to provide maximum value 

• Promote the eir evo ‘brand’ by exceeding customer expectation and ensuring high levels of customer satisfaction.

• To confidently and assertively protect eir evo revenues with innovative solutions leveraging internal resources and expertise to maximise our return.

• To ensure all forecasting and financial management is accurate and reflects the reality of the business with the customer.

• Proven background in sales and support

• Experience in consultancy sales in Telco or ICT with crafting and delivering strategic plans in collaboration with multiple, cross-functional senior stakeholders.

• Minimum 5 years ICT industry experience

• Works on own initiative and is continually looking at ways to improve performance 

• Comfortable and challenged working within a large organisation and able to build effective relationships with external customers and internal stakeholders

• Demonstrable understanding of more complex solution sales with combined products and services and selling to larger organisations.

• Extremely well organised with strong planning and reporting skills and ability to coordinate complex account relationships at senior decision-maker level

Key Performance Indicators: 

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs 

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