Cisco Sales Support Specialist

Cisco Sales Support Specialist

Job Title: Cisco - Senior Sales Support Specialist

Department: Commercial

Location: Dublin / Hybrid

Employment Type: Full-Time

Reporting to: IT Sales Support Manager

eir Business is the B2B division of eir and one of Ireland's leading providers of telecommunications, technology, cloud, cybersecurity, managed IT and workplace solutions. Supporting organisations of all sizes, from SMEs to large enterprises and public sector bodies, eir Business delivers secure, end-to-end connectivity and digital transformation services that help customers operate more efficiently, securely and effectively. Leveraging Ireland's largest mobile network, extensive fixed-line infrastructure, cloud capabilities and 24/7 expert support, eir Business partners with customers to design, implement and manage technology solutions that enable innovation, productivity and business growth.

The Cisco Sales Support Specialist provides day-to-day commercial and operational support to the ICT sales organisation, with a particular focus on ICT and Cisco hardware, software and services.

The role is responsible for supporting quotation and order activity, working with suppliers and internal teams, managing pricing and commercial information, and helping ensure customer requirements move efficiently from initial request through to order and billing.

This is a hands-on role requiring strong attention to detail, organisation and the ability to manage multiple requests while maintaining a high level of accuracy and customer service.

ICT Sales Support

• Manage and process ICT and Cisco product and software quotation requests.

• Prepare quotes and support the processing of customer orders.

• Raise and manage Cisco deals through CCW where required.

• Provide pricing and commercial information to support sales and Pre-Sales activities.

• Support Professional Services quotation and order requests.

• Manage requests relating to networking hardware and associated solutions.

• Provide customers and internal stakeholders with ETA and order-status updates.

• Liaise directly with Cisco and other approved suppliers/distributors regarding pricing, availability and orders. 

Pricing & Commercial Support

• Ensure quotations are accurate and aligned with approved pricing and commercial requirements.

• Maintain cost and pricing information used to support sales opportunities.

• Support deal registration and vendor pricing requests.

• Work with suppliers to obtain competitive pricing and relevant opportunity discounts.

• Ensure pricing and quote information is clearly documented before orders are processed.

Order & Billing Support

• Support the progression of approved quotes through to order placement.

• Manage billing queries and assist with resolving invoicing discrepancies.

• Coordinate credits and rebills where required.

• Support aged-debt queries relating to Cisco.

• Assist with Enet billing activity. 

Internal & Supplier Coordination

The role works across a wide range of internal functions, including Sales, Professional Services, Managed Services, Renewals, Finance, Service teams, Pre-Sales, warehouse functions and the wider eir business organisation. 

Responsibilities include:

• Acting as a key point of contact between Sales and approved ICT suppliers.

• Working with Pre-Sales to obtain specifications and ensure quotation requirements are clear.

• Liaising with Finance regarding billing and commercial queries.

• Supporting requests from other areas of eir business.

• Maintaining clear communication with stakeholders on outstanding quotes, orders, availability and supplier updates.

Administration & Process

• Maintain accurate records for quotes, orders and commercial requests.

• Ensure the appropriate internal processes and commercial controls are followed.

• Support Collaboration orders for Eir Group. 

• Contribute to improvements in Sales Support processes and ways of working.

Key Skills & Competencies

• Strong organisational skills with the ability to manage multiple requests and priorities.

• Excellent attention to detail and a strong focus on accuracy.

• Good commercial awareness, particularly around pricing, margin and supplier quotations.

• Strong written and verbal communication skills.

• Ability to work effectively with Sales, Pre-Sales, Finance, suppliers and other operational teams.

• Customer-focused approach with a strong sense of ownership.

• Ability to work independently while contributing effectively within the wider Sales Support team.

• Strong problem-solving skills and willingness to follow issues through to resolution.

• Comfortable working in a busy sales environment with competing deadlines.

Experience Essential

• Experience in sales support, sales operations, order management, procurement or a similar commercial support role.

• Experience managing quotations, orders and supplier/customer queries.

• Strong Microsoft Office skills, particularly Excel and Outlook.

• Experience working with pricing and commercial information.

Desirable

• Experience working within the ICT, technology or telecommunications sector.

• Knowledge of Cisco products, licensing and associated sales processes.

• Experience working with Cisco CCW.

• Experience dealing with ICT distributors, vendors and suppliers.

• Understanding of ICT hardware, software and licensing.

• Experience supporting B2B customers and complex commercial opportunities.

What Success Looks Like

• Accurate and timely ICT quotations and order processing.

• Strong ownership of requests from initial quote through to completion.

• Clear communication with Sales, suppliers and internal stakeholders.

• Commercial processes and pricing controls are consistently followed.

• Issues relating to pricing, availability, orders or billing are proactively managed.

• Sales teams receive responsive, reliable support that allows them to focus more of their time on customers.