Deskside Engineer

Deskside Engineer

Due to continued expansion of eir evo we are now seeking to recruit an experienced Deskside Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.

The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.

This role is based on-site with our client, 5 days per week. Candidates applying must be eligible to work full-time(40 hours per week) in Ireland.

• Receiving, logging, and resolving user-reported issues via various channels (phone, email, ticketing system).

• Troubleshooting technical problems with software, hardware, and network systems.

• Identifying and escalating complex or unresolved issues to second / third level support teams

• Processing requests for new services or modifications to existing ones

• Supporting Windows Desktops, Outlook, Network issues, Office, O365

• Office 365 license assignment, Licence assignment, basic role/group membership changes via approved SOPs

• Laptop builds/rebuilds, wipes, spares and stock control

• Maintain and build knowledge Base Articles

• Application troubleshooting and support

• Manage and assign File Permissions and Access Rights

• Support of Mobile Devices via Intune enrolment

• Providing clear and concise updates to users on the status of their tickets.

• Ensuring a positive user experience and maintaining a customer-centric approach

• Minimum 2/3 + years previous experience working in a 1st/2nd line IT support role, primarily in an enterprise environment or Managed Services environment

• Hands-on experience with Active Directory, Microsoft Exchange, Intune, MS Office 365

• Practical knowledge of Exchange Online (basic admin), Entra ID (user/group/MFA), Intune (fundamentals), Windows 11 support; iOS/iPadOS user support

• Experience administering Active Directory user accounts and group policies.

• Familiarity with MFA, SSO, and identity management concepts.

• Excellent communication and interpersonal skills.

• Powershell scripting experience an advantage

• Strong problem-solving mindset and attention to detail.

• Ability to work effectively under pressure and manage multiple support tickets simultaneously.

• A passion for delivering excellent user experience and service.