Franchise Account Manager

Franchise Account Manager 

• Deliver the budgeted revenue/margin for the accounts within the assigned account base.

• Central point of responsibility for the coordination for all eir evo activities in the assigned account base on a peer selling basis

• Work with customer and operational teams to align the delivery of services and the eir evo Business relationship with the strategic needs of the customer.

• Continually work to augment the revenue stream, maximising the financial return from these customers. Ensure that a holistic pipeline is developed within the customer base

• Develop new business and revenue opportunities within the assigned base 

• Managing the peer level relationship between the customers and eir evo. 

• Work with customer operational managers to align the delivery of services and the eir evo relationship with the strategic needs of the customer.

• Inform the customer of new corporate capabilities and developments within eir evo’s organisation and develop and propose new ideas that will provide on-going benefit.  

• Manage the correct level relationship with the wider partner environment as it relates to the customer base as well as relevant 3rd party providers.

• Work within overall delivery team to ensure eir evo fulfils all of its obligations under customer agreements. 

• Work with the governance teams to establish, manage and meet all commitments, requirements and expectations. 

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

• Managing costs to ensure  P&L  margin is maximised.  

• To act as the central point of responsibility for the coordination for all eir evo activities in the assigned account base on a peer level basis.

• To work closely with the eir evo Presales, Service Management and Operations teams to both ensure a comprehensive customer experience through all contracts 

• To proactively work with third parties for all contract renewals

• To support in protecting and defending our core revenue

• To support in delivering and exceeding revenue, margin, mobile, ICT and cash collection targets

• To assist and support on pipeline management and weekly sales reporting

• To understand the customers’ short, medium and long-term business drivers and strategic requirements to enable eir evo to align our solutions and offerings to provide maximum value 

• Promote the eir evo ‘brand’ by exceeding customer expectation and ensuring high levels of customer satisfaction.

• To confidently and assertively protect eir evo revenues with innovative solutions leveraging internal resources and expertise to maximise our return.

• To ensure all forecasting and financial management is accurate and reflects the reality of the business with the customer.

Experience:

• Proven background in sales and support

• Experience in consultancy sales in Telco or ICT with crafting and delivering strategic plans in collaboration with multiple, cross-functional senior stakeholders.

• Minimum 5 years ICT industry experience

• Works on own initiative and is continually looking at ways to improve performance 

• Comfortable and challenged working within a large organisation and able to build effective relationships with external customers and internal stakeholders

• Demonstrable understanding of more complex solution sales with combined products and services and selling to larger organisations.

• Extremely well organised with strong planning and reporting skills and ability to coordinate complex account relationships at senior decision-maker level