Health IT Reporting Analyst
Role Title:
Health IT Reporting AnalystBusiness Area:
Managed Netwk Serv & Data SolutionAbout This Role:
Job Overview
We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports. In this role, you will bridge the gap between technical operations and service. You will extract critical data from ServiceNow and transform it into actionable insights using Power BI. Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance.
Expectations From The Role:
Key Responsibilities
Data Extraction: Query and extract ticket, asset, incident, and change management data.
Dashboard Creation: Design, build, and maintain interactive dashboards and reports.
Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.
Requirements For A Successful Application:
Requirements & Essential Skills
Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.
Desirable Skills
Tool Expertise: Hands-on experience using Power BI and navigating ServiceNow or similar tools and databases.
Others:
