Health Service Manager
Role Title:
Health Service Manager
Business Area:
Sales 01About This Role:
Responsible for managing the customer relationship for one or a number of key customers within the eircom NI portfolio delivering excellent customer experience
Expectations From The Role:
• Responsibilities
• Analyse and regularly review service performance against Service Level and Operational Level agreements
• Ensure services are delivered in an efficient manner, maximizing profitability and demonstrating value for money internally and to customers
• Provide regular reports on service performance and achievement to the customer and internally
• Identify and manage any actions required to maintain or improve service levels
• Act as primary interface between customer and eircom, building and / or enhancing mutually beneficial relationships
• Improve customer satisfaction
• Build and maintain strong collaborative relationships with suppliers, both internal and external
• Instigate remedial actions to address any service affecting issues
• Analyse trends and identify areas for improvement
Requirements For A Successful Application:
• 3 - 5 years experience in a service management role within a managed services environment
• ITIL Service Management certification
• Customer focused
• Strong teamwork and interpersonal skills
• Strong oral and written communication skills
• High level of planning and organisational skills
• Previous experience in telecommunications or networking service environment would be advantageous
• Industry Background – Comms/ICT/Consulting/SI
• Managing external vendors
• Management of complex projects
• Knowledge of Operational activities
• Knowledge of Telecoms and/or IT technology and infrastructure
Others:
