Infrastructure Engineer-L3
Role Title:
Infrastructure Engineer-Level 3
Business Area:
Service & OperationsAbout This Role:
Due to continued expansion of eir evo we are now seeking to recruit an experienced Infrastructure Engineer that endeavours to become an integral part of our Managed Services Team, working in an evolving and exciting multi-customer multi-technology IT environment. This is a full time permanent position.
Expectations From The Role:
• Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000
• Work with technical experts and business managers to support and when appropriate input into recommendations to optimise client solutions
• Investigation and Diagnosis - establish failing component, confirm impact, identify any events that may have been a contributing factor
• Resolution and Recovery, reducing impact were possible
• Senior infrastructure escalation point for other ICT support teams
• Coordinate with other ICT teams or 3rd parties when required.
• Provisioning of Servers and Storage in VMware or Azure
• Provide On Call Support in a rotating team
• Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management
• Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance
Requirements For A Successful Application:
• 5 + years previous experience working as a Infrastructure Engineer in an Enterprise or Managed Services environment.
• Virtualisation technologies such as Azure, VMware, Citrix, and Hyper-V
• O365 and Intune administration
• Microsoft Windows Server Enterprise environments
• Dell and HPE SAN Storage administration
• An understanding of networking to be capable of identifying network issues
• Excellent communicator, comfortable managing the expectations of senior technical staff as well as senior management
• ITIL knowledge and experience
The successful candidate
• Has a flair for technology and enjoys problem solving and rising to challenges
• Enjoys working with teams and liaising with multiple stakeholders
• Can provide technical leadership to colleagues
• Demonstrates great determination in resolving complex issues and closing out projects
• Is comfortable at handling major incidents and providing leadership and input into resolution
• Is customer-focused and deadline oriented in an SLA driven environment
• Certifications in VMware, Microsoft, Citrix, HPE and Dell technologies preferred
Others:
