Inside Sales Agent

Inside Sales Agent

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!

Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers.

This is more than just a job—it’s your chance to build a career in an exciting and fast-paced industry.

As an Inside Sales Agent, you’ll:

• Deliver outstanding customer service.

• Work in a target-driven environment that rewards achievement.

• Be part of a team where your input is valued and your success is celebrated.

This role is ideal for someone who thrives in a busy setting and enjoys sales. You'll receive full training, so even if you’re new to telecoms, you’ll be set up for success.

Benefits Include:  

• Continuous support, learning and opportunities for advancement.

• Enhanced earning potential through various staff incentives.

• Staff offer.

• Free eir Wellness Programme & Employee Assistance Programme.

• €500 Employee Referral Scheme.

• Discounted healthcare plan.

• Pension scheme contribution.

• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.

• Commitment to Diversity and Inclusion.

• Paid leave benefits incl. maternity and sick leave benefits.

• Tax saver tickets and bike to work scheme. 

Key Tasks

• Make outbound calls to different organizations and deliver key metrics whilst representing the eir brand

• Identify and assess customers’ needs to complete a sale or retain and re-contract

• Build sustainable relationships and trust with customers through open and interactive communication 

• Maintain a positive, empathetic and professional attitude toward customers at all times

• Respond to customer inquiries in a positive and prompt manner

• Contribute to the overall team performance and exceed targets

• Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values

• Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity

• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Key KPI`s

• Sales

• Sales Conversion

• Data Capture

• Quality 

• Customer Retention

Knowledge & Experience/ Qualifications

• Target driven, with a strong sales focus and desire to exceed

• Ability to work of own accord to achieve and exceed sales and retention targets

• Excellent communication and interpersonal skills both written & verbally

• Excellent problem solving ability and to be self-motivated

• Competitive individual with the ability to work both independently and as part of a team

• Excellence in the English Language – written and spoken

• Professional telephone manner essential

• The ability to multitask and prioritise

• Good computer skills

• Customer and Sales focused

• Knowledge of telecommunications industry a plus

• Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment (business to business is a plus)

• Be able to demonstrate previous lead generation success an advantage

• Assertive, confident, competitive, and energetic

• Superb attention to detail is a pre-requisite

• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers

• Flexibility regarding working hours is a must

• Candidates must have a strong broadband connection in order to fulfil this role
  
  

Competencies

Business Competencies

• Results Orientation 

• Teamwork        

People Competencies

• Relationship Building

• Influencing and Persuading