Level 2 IT Support Engineer - eir evo

Level 2 IT Support Engineer    

Due to continued expansion of eir evo we are now seeking to recruit an experienced Systems Administrator that endeavours to become an integral part of our Managed  team, working in an evolving and exciting multi-customer multi-technology IT environment.

• Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000

• Work with technical experts and business managers to support and when appropriate input into recommendations to optimise client solutions

• Investigation and Diagnosis - establish failing component, confirm impact, identify any events that may have been a contributing factor

• Resolution and Recovery, reducing impact were possible

• Escalation point for other ICT support teams

• Coordinate other ICT teams or 3rd parties where required

• Provisioning of Servers and Storage

• Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management.

• Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance. 

• Security vulnerability remediation on Windows & vSphere environments

Required Experience, Skills and Knowledge

• 4 + years previous experience working as a System Administrator in an Enterprise environment or Managed Services environment

• Experience managing SCCM, SCOM and WSUS

• Virtualisation and storage experience (Hyper V/VMware)

• Enterprise Microsoft Windows Server environments

• Active Directory

• SAN Storage

• An understanding of networking to be capable of identifying network issues

• Excellent communicator, comfortable managing the expectations of senior technical staff as well as senior management

• ITIL knowledge and experience

The successful candidate

• Has a flair for technology and enjoys problem solving and rising to challenges

• Enjoys working with teams and liaising with multiple stakeholders

• Can provide technical leadership to team mates

• Demonstrates great determination in resolving complex issues and closing out projects

• Is comfortable at handling major incidents and providing leadership and input into resolution

• Is customer focused and deadline oriented in an SLA driven environment

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs 
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