Renewals Manager

Renewals Manager

Job Purpose

• The Renewals Manager is responsible for securing every renewal, every time, increasing customer usage, generating and winning account growth opportunities.

• Optimise the margin on all renewals. Working with the sales teams, distributors & vendors to get the best price possible to meet our margin KPI.

Key Responsibilities 

Responsibilities include:      

• Liaising with multiple global vendors to understand and achieve the best pricing & margin for eir business customers

• Working closely with sales teams to get renewal quotes out on time while checking pricing and product accuracy against last year's orders.

• Chasing customer on all quotes sent to ensure a PO is received

• Supporting Account Managers by building rapport with existing customers and ensuring repeat business by selling additional products and services.

• Liaising with customers, making them aware of eir business suitable products, services and solutions available to meet their needs.

• Attention to detail in processing orders accurately in a timely manner.

• Working closely with Vendors / distributors to fulfil orders and get fulfilments out to Customers

• Ownership of all orders from point of order receipt to delivery to customers and keeping customers updated.

• Billing queries dealt with promptly to the satisfaction of the customer.

• Achieve team target renewal rates to maintain max services discount from Cisco and other vendors

• Place high priority on delivering quality results; go above and beyond client expectations.

• Own, drive and manage the renewals process in collaboration with the account team Identify customer requirements, uncover roadblocks, and demonstrate strong renewals manager capabilities to drive renewal to on-time closure

• Help maintain & build strong, long-lasting distribution/vendor relationships.

• Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources.

• Ensure that required reporting is updated in real time for pipeline, margin & quotes

• Liaise with relevant parties to ensure billing, back order and reports are accurate

• Help maintain monthly billing accuracy across products

• Accurately maintain a rolling forecast of renewals

• Staying abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources.

• Keep abreast of competitors’ offerings & pricing.

• Provide support and guidance around the product portfolio.

• Deadline driven, demonstrate the ability to multi-task across several activities within aggressive SLA’s.

• Cover and maintain team responsibilities in absence of other team members.

• Cross functional training on all required systems & platforms. 

Knowledge and Experience

Skills and Qualifications:

• Minimum of three years’ experience -preferably within IT, and with a proven track record in IT distribution or reseller channel 

• Experience with CRM applications, preferably with Microsoft Dynamics CRM 

• Ability to work independently in a fast-paced environment, must be a high-energy, motivated self-starter 

• Demonstrates excellent listening skills, attentiveness and intuitiveness about customer satisfaction and concerns 

• Excellent listening, verbal, and written communication skills

• Proficiency with Microsoft Office Suite 

• Good organizational and time management skills

• Ability to multitask and switch focus quickly

• Excellent attention to detail is a must

• Ability to meet deadlines without compromising consistency in the process

• Ability to prioritize to guarantee that all issues are allocated the required time to be handled in a professional manner.

• Team player

• Experience working with cross functional teams

• Experience is working to and achieving KPI’s and metrics.

Key KPI’s:

• Meet renewals targets 

• Sales/Customer Satisfaction

• Margin Optimisation & Margin KPI’s

Line Manager

• Head of Renewals