Retail Assistant Store Manager- Douglas/Mahon

Retail Assistant Store Manager – Douglas/Mahon

As a Retail Assistant Store Manager at eir, you will play a vital role in supporting the Store Manager with the day-to-day operations of the store. You’ll help lead a dedicated team of Retail Consultants, ensuring exceptional customer service while driving performance and operational excellence. This is a fantastic opportunity to develop your leadership skills in a dynamic environment, contributing directly to the success of the store and the satisfaction of eir customers. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure.

In this role, you’ll be more than just a second-in-command—you’ll be a key driver of the store’s success.

Working closely with the Store Manager, you’ll support in:

·       Leading and motivating the team.

·       Ensuring the store hits sales and performance targets.

·       Delivering an exceptional in-store customer experience.

To succeed, you’ll need a minimum of two years' experience in a customer-facing or retail environment, with a proven ability to hit targets and provide outstanding service. Strong communication, leadership potential, and a genuine passion for helping people find the right solutions are essential.

You’ll also need flexibility to work evenings and weekends as part of our trading hours.

Benefits include

·       Ongoing training and professional development to grow your leadership skills.

·       A chance to step into a leadership position with a clear path for progression within eir.

·       A supportive, fast-paced work environment where your contributions make a difference

·       Enhanced earning potential through various staff incentives.

·       Staff offer.

·       22 days annual leave.

·       Free eir Wellness Programme & Employee Assistance Programme.

·       €500 Employee Referral Scheme.

·       Discounted healthcare plan.

·       Pension scheme contribution.

·       Generous family friendly policies, including fertility, pregnancy loss, menopause and others.

·       Commitment to Diversity and Inclusion.

·       Paid leave benefits incl. maternity and sick leave benefits.

·       Tax saver tickets and bike to work scheme.

Salary and remuneration

Monthly salary + competitive commission structure.

As a Retail Assistant Store Manager, your responsibilities will include:

·       Customer Engagement: Connect with customers to understand their mobile and broadband needs, offering tailored solutions that best suit them.

·       Sales Support: Drive both individual and team sales performance, ensuring consistent achievement of store goals.

·       Customer Retention: Handle customer concerns promptly and professionally to enhance satisfaction and build loyalty.

·       Team Leadership: Assist the Store Manager in leading, coaching, and motivating the team to deliver exceptional results.

·       Operational Support: Oversee stock control, cash handling, and general administration to ensure smooth store operations.

·       Policy Compliance: Stay updated on company policies and responsible for ensuring these are followed consistently.

·       Product Knowledge: Maintain up-to-date knowledge of eir’s product range, current promotions, and industry trends to support both customers and team members.

Knowledge, skills and abilities

·       Strong interpersonal and communication skills with the ability to build rapport and trust.

·       Confidence in explaining products and services in a clear, simple, and engaging way.

·       A passion for technology and the telecommunications industry.

·       Natural leadership qualities with the ability to inspire and guide a team.

Qualifications

·       A relevant diploma or certification is desirable but not required.

·       2–3 years of experience in a retail or customer-facing environment is preferred.

·       Prior leadership or supervisory experience is a bonus but not essential.

·       No prior telecoms experience required – we provide all the training you’ll need to succeed. 

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