Sales Support Executive

Sales Support Executive 

The Sales Support Specialist plays a vital role in ensuring smooth operations within the Sales Teams. This position is responsible for managing various aspects of sales support, including Accounts Receivable, Pricing, Pre-Sales support, Age Debt management, and Order Management. The ideal candidate is detail-oriented, customer-focused, and able to handle multiple priorities in a fast-paced environment.

 If you’re someone who pays attention to the details, loves helping customers, and can juggle multiple tasks in a fast-paced environment, this role is for you. It’s a great opportunity to have a real impact on the team’s success and ensure everything flows seamlessly.

Order Management

• Create and manage customer orders ensuring accuracy and timely fulfilment.

• Communicate with Sales Team regarding order status, delays, or issues.

• Coordinate with Open eir, Networks and procurement teams to ensure smooth delivery of services.

• Address and resolve order-related discrepancies.

• Manage the WIP for services.

Pre-Sales Support

• Assist the sales team with preparing proposals, presentations, pre-qualling lines and tender documentation.

• Provide detailed product information and assist in addressing customer queries during the sales process.

• Liaise with internal teams (e.g. Sales and Pricing, PreSales) to gather necessary resources for sales opportunities.

• Attending Customer meetings to ensure all relevant information is captured.

• Track and follow up on renewal of contracts and flag this internally to Sales prior to renewal dates.

Pricing

• Collaborate with sales and product teams to implement promotional pricing or changes to pricing structures.

• Prepare price quotes and proposals for customers, ensuring compliance with company policies.

• Analyse pricing data to identify trends and recommend pricing strategies

• Deal register, where applicable, and issue customer quotes.

Credit Management

• Proactively follow up with customers to ensure timely payments by supplying copy invoices and ensuring DD mandates correct and in place.

• Reconcile First Bill Reviews and resolve any discrepancies in collaboration with the Billing team.

• Support the resolution of billing disputes by coordinating between sales, customers, and billing teams.

• Regularly review aged debt reports and attend aged debt calls.

• Negotiate payment plans with customers, where necessary, to minimize overdue accounts.

• Issue credits where applicable and attend Credit Review Board Meetings.

• Strong understanding of Accounts Receivable, pricing structures, and order management processes.

• Proficiency in Microsoft Office Suite, especially Excel and Word and CRM systems (e.g., ION, Dynamics etc).

• Excellent organisational and multitasking abilities.

• Strong interpersonal and communication skills, with a customer-first mindset.

• Detail-oriented with ability to analyse data and provide actionable insights 

• Proactive problem-solving and decision-making abilities.

• Ability to work independently as well as in a team environment.

Key Performance Indicators:  

• Reduction in Quote to Bill Timeline

• Reduction in the 90 days + Aged Debt

• Right first-time orders, bills and installations

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs 

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