Service Desk Engineer-Level 1
Role Title:
Service Desk Engineer
Business Area:
Managed ServicesAbout This Role:
Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 1 Service Desk Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated customer team.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
Why This Role:
Competitive salary, Employer Pension Scheme, Private Health Insurance, Laya Employee Assistance Scheme, Sports & Social Club, Cycle to Work scheme, TaxSaver Travel Scheme, Wellness Committee.
Development plans are provided to help employees obtain professional accreditations.
Expectations From The Role:
• Remote Monitoring and Management support and configuration of customer’s infrastructure
• Provision accounts and equipment
• Remote and Desktop Support for customers throughout Ireland and Internationally
• Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
• Configuration of Microsoft Server, Exchange, Active Directory.
• Maintain and build the current documentation in place
• Hardware troubleshooting
• Interacting with and managing 3rd parties
• Application troubleshooting and support
• Imaging and Deployment
• Manage File Permissions and Access Rights
• Configuration and Support of Mobile Devices
Requirements For A Successful Application:
Experience:
• 2+ years working in a technical support environment (required)
• Application Support – 1st Level
• Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 1 support
• Office 365 and Virtualization experience advantageous.
• Customer Services, Call Handling
It would be preferred if the candidate had one of the following accreditations and experience;
• Microsoft Specialist certification in Windows 10
• A Microsoft MCP for Client or Server OS
• Comptia A+
• Comptia Net+
Successful candidates will receive exposure to:
• All Microsoft Operating Systems
• Windows Servers
• Virtualization – Vmware, Citrix, Hyperv
• SMB Networking Environments
• Unified Communications
• Remote Access Solutions
Others:
