Technical Support Advisor - 6 month FTC

Technical Support Advisor - €28,963 annually (including 10% bonus)

About this role:

We are looking for tech-curious and people-focused agents to join our Technical Support team.  As a Technical Support Advisor, you will be the first point of contact for eir customers when they have technical queries or issues. You will strive to ensure customer queries are resolved efficiently and will always look to advocate for the customer & improve internal processes accordingly. As a part of this team, you will be responsible for bringing eir’s purpose of connecting for a better Ireland to life.

We take pride in our people

We hire great people and we keep great people. In eir, we work as a team to deliver an exceptional customer experience. We take challenges head on - and we do it together. As a part of our team you will …

• work alongside incredible, growth-oriented people

• have opportunities for career progression and advancement

• receive ongoing support through upskilling and training

• take part in a wide range of employee engagements and initiatives

• become a part of the eir fabric and enjoy our fantastic working culture - site events like dress up competitions, movie nights, fundraising opportunities and getting involved in supporting the local community (to name just a few!)

And that’s not all..

• great hours & positive work / life balance (Mon-Fri with 1 Saturday shift per month!)

• complimentary snacks, sandwiches, tea and coffee so you can enjoy your breaks

• Access to free mental health & wellbeing programmes (+ your families can use it too)

• frequent employee engagement rewards

• Fantastic staff offer on broadband/tv/mobile - worth €600 annually

• Staff discount of 20% on all eir accessories and €30 off handsets

• Base annual salary of €26,220 + 10% bonus and opportunities for commission

Who you are

• Passionate about sales, selling our products and acting as an ambassador for eir

• Excellent at communicating clearly & effectively with our diverse customer base

• Eager to understand the needs of the customer and how to improve their eir experience 

• People-oriented, finding satisfaction in providing solutions for others

• Ambitious and thrive in results-driven environments

• Organised and able to multitask with great attention to detail

• Comfortable using Google Office or Microsoft Office suite of products 

• Have previous customer service experience (desirable but not essential!)

What does eir value? 

As a Customer Care Executive you will reflect eir’s company values which are:

• Commitment - we are committed to our customers, they drive everything we do 

• Trust – we want to be a brand that our customers trust

• Simplicity – we make it as easy as possible to do business with us

• Ambition – we are ambitious in the way we deliver eir products

• Pride – we take immense pride in what we do

Key Benefits

• Agile Working Opportunities (subject to performance)

• Fantastic Mobile/TV/Broadband Staff Offer (€29.99/month + free SIM up to €600 annual savings)

• Weekly & Monthly opportunities to win one4all vouchers, mobile phones, annual leave days and other performance-related rewards

• Hours between 9am to 6.30pm, Mon - Fri + 1 Saturday per month (varied shift patterns)

• Free eir Wellness and Employee Assistance Programme

• Pension Scheme Contribution & Discounted Health Insurance 

• Complimentary onsite snacks, sandwiches, tea and coffee
  

About eir

We run the country's biggest and best fixed and mobile networks, providing voice, broadband and TV to more than 2 million customers in every part of Ireland.  Our aim is to deliver the best customer services in Ireland.

This is an essential role in the current and future success of eir and you will work with inspirational people who are passionate about our customers and products and will connect you to great career opportunities in eir.  

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. At eir, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs 

#eirforall