Telesales Agent

Telesales Agent

This is an on-site role.

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commissions, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you! This role is located on site in Churchfield, Cork, where you will join our call centre sales team in working towards company targets.

Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers.

As a Sales Executive in our Call Centres, you’re the one who champions the key aspects of the operation. Your role will be to deliver set targets via calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.

This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers.

Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI’s.

Benefits:

Salary + Competitive commission structure

22 days annual leave

Excellent paid leave benefits

Wellness programme

Taxsaver ticket

Bike to work scheme

Employee assistance programme

Free yearly flu vaccine

Pension scheme

Employee Mobile/Broadband scheme

Earn up to €28,600 per year inc. OTE

Refer a Friend bonus - €500 for every successful referral made

• Work on taking inbound calls & making outbound calls (80/20 split)
• Identify and assess customers’ needs to complete sale or retain and re-contract
• Build sustainable relationships and trust with customers through open and interactive communication
• Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion
• Maintain a positive empathetic and professional attitude toward customers at all times
• Respond to customer inquiries in a positive prompt manner.
• Contributes to the overall team performance and exceed targets
• Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values
• Support business growth by generating sales leads, add value through cross sell /up sell and retaining customers through delivery positive customer experience at every opportunity.
• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

• Target driven, with a strong sales focus and desire to exceed
• Ability to work of own accord to achieve and exceed sales and retention targets
• Excellent communication and interpersonal skills both written & verbally
• Excellent problem resolution ability and to be self-motivated
• Competitive individual with the ability to work both independently and as part of team
• Excellence in the English Language – written and spoken
• Professional telephone manner essential
• Faultless and fast at typing and a good multi-tasker.
• Customer and Sales Obsessed
• Knowledge of telecommunications industry a plus
• Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment
• Be able to demonstrate previous lead generation success an advantage
• Assertive, confident, competitive, and energetic
• Superb attention to detail is a prerequisite
• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers
• Flexibility regarding working hours is a must

• Salary + Remuneration: 

• Basic €24,674 + OTE of 0-25%